Measuring Performance in a Modern Police Organization
"Author Malcolm Sparrow describes some of
the narrower traditions police organizations follow when they describe
their values and measure their performance (clearance rates, response
times, etc.). Sparrow uses the analogy of an airline pilot’s
sophisticated cockpit as he advocates that police managers use a broader
and richer information environment to assess performance. In easy to
understand language, he summarizes the work of several giants in the
policing field who have broadened the framework for monitoring and
measuring policing (Herman Goldstein, Mark Moore, Robert Behn, etc.)."
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